Providing great service to your insureds demands more than just covering their liabilities. Great service is a partnership, and that partnership must have a foundation of mutual respect for both parties’ time. That’s why the right insurance management software can make a massive difference in the experience you provide customers. When customers can access their application, documents, and policy details in a single spot, they save precious time — and so do you. Find out how to refine insurance management software to offer better service in the new year.
The new year is a great opportunity to assess your current insurance software and determine whether it’s meeting your needs and your clients’ needs. The world of software is constantly changing, and so is the world of insurance. A program that was cutting edge two years ago may be woefully out-of-date now. When you’re take an inventory of your platform’s efficacy, consider whether it makes processes more efficient or less efficient. Similarly, consider whether it saves your agency manpower or if it requires regular upkeep.
In addition to improving the experience that your clients enjoy, the right insurance management software should help your company minimize expenses. It should do this by automating processes, offering self-service options, and empowering insureds to take ownership of their policies. All of these benefits will ultimately minimize the need for constant communication, and this will allow your staff to focus their attention on other aspects of the business. A program like Portal Pro, for example, offers online quoting, binding, and underwriting so that prospective insureds can buy a policy without human intervention.
Just as the tech and insurance industries are constantly changing, so are your clients’ expectations. Insureds want to be in control of their coverage, and you can give them this control with an effective insurance management platform. Your clients don’t want to be stuck with an automated system, though, with no human element. The need for a hybrid approach is thus becoming increasingly apparent. In the new year, you can meet this need by connecting with clients on a personal level and offering a platform that covers their policy management needs.
As the new year approaches, it’s a natural time to reassess your agency’s offerings, establish a budget, and set goals for improving operations. You can complete all of these tasks by strategizing ways to improve your service to insureds and finding an insurance management software that will meet their needs. The right program can streamline your services, improve your clients’ experience, and set your agency on the path for success in the new year.
Say goodbye to outdated systems and begin looking at a solution that will provide what you need to increase productivity, decrease costs in the long run, deliver frictionless transactions, and remain competitive in today’s environment. For more information about VRC’s Verity software and to book a demo, click here or contact us at (541) 209-0700.
